7 docs tagged with "prepaid"

Disciplinary actions are automated (and optionally manual) measures against accounts with overdue invoices or negative prepaid wallet balances. They protect revenue and drive payment while keeping admin control for exceptions.

Freeze is the first disciplinary stage. It restricts new activity and changes while leaving existing services reachable so customers can still operate workloads and settle dues.

A payment mode (also called billing mode in CMP) defines how customers pay for services. CMP supports three payment modes:

In prepaid mode, customers must maintain a wallet balance. Usage is deducted in real time. CMP does not save credit cards for automatic charging in prepaid mode.

Wallet top-up, free credits, coupons, and free trial. Product guide: Prepaid.

Suspend disables normal portal use until dues are cleared. The customer can typically only reach billing / payment flows. Stoppable cloud resources (VMs, Kubernetes, and similar) are stopped while allocated resources (disks, IPs, and so on) usually remain.

Terminate is the final disciplinary stage. CMP blocks customer portal access. Clearing cloud resources is deliberately manual — an admin (after confirmation with the customer / provider support) must remove services.