14 docs tagged with "faq"

The client account exists but the user cannot log in and status stays Pending. Is there an approval dashboard?

Answers that apply the same way no matter which cloud is connected (CloudStack, OpenStack, VMware, Proxmox, and others).

Product guide: Two-factor authentication.

Platform Q&A for pay-as-you-go, invoices, pricing formulas, snapshot charges, and tax. Full product guides: Billing overview, Pricing formulas.

How can a provider add external document URLs from their own website?

Questions tied to Apache CloudStack behaviour and how CMP uses ACS APIs. Feature guides: CloudStack features, Networks.

Customer and admin questions answered by topic. Use this section for support-style answers; use feature guides (Billing, Orchestrators, Platform Features) for full setup procedures.

OpenStack-specific support questions will be collected here as they are validated.

Questions about how CMP works with a connected cloud (Virtual Machines, networks, passwords, zones, and similar).

Questions about CMP product behaviour — billing, branding, auth, accounts, and packaging — that apply regardless of which orchestrator is connected.

Wallet top-up, free credits, coupons, and free trial. Product guide: Prepaid.

How CMP charges public IPs vs VPC / isolated network packages. Feature context: Isolated Network, VPC Network, IP Address packages.

How do we change the default date-time format for the application and for an account?

Override root disk, free OS disk, scheduled stop, and related packaging choices. CloudStack offering mapping: Virtual Machine packages.